» 30 DAY UNCONDITIONAL WARRANTY
This covers any damage to your Bixler Collegiate jewelry, including damage to the chain.
» 14 DAY MONEY BACK GUARANTEE
For a refund, the item(s) must be in new and sellable condition. Returns of sellable merchandise made within 14 days receive a full refund. Returns of sellable merchandise made over 30 days after the original purchase receive a credit to their customer account. Complete the Returns & Exchanges Form and include it in your shipment to expedite the processing of your request. For all refunds/credits, you must have proof of purchase. All apparel items need their original tags. TRY ALL ITEMS ON INDOORS. DO NOT PLAY, PRACTICE, OR WEAR THEM IN A WAY THAT WILL SCUFF OR GET THEM DIRTY. THEY MUST BE IN NEW AND SELLABLE CONDITION.
No returns or exchanges on embellished apparel items. Licensed items which have had any further customization of the product cannot be returned or exchanged.
» PROOF OF PURCHASE
Proof of purchase required for all returns. If you don't have proof of purchase, we will not be able to offer a refund or credit. Proof of purchase is either your email confirmation, the packing slip received with the shipment, or your order number.
» SHIPPING BOX
All items returned must be shipped in a shipping box. Items shipped in the product box with a shipping label stuck to it will NOT be accepted or returned. Because we want all customers to have a great experience, we won't sell returned items as "new items" if they aren't in new condition - including the box and original manufacturer tags.
» DEFECTIVE ITEMS
You have up to 180 days or 6 months from your purchase (your choice) to exchange the item. Defective items ONLY receive credit on future purchases. We will pay for shipping back to you once the defective item is received and approved. Natural wear and tear on an item is not considered a defect. It is best to contact us for any exchange of a defective item at firstname.lastname@example.org.
» RETURNS & EXCHANGES SERVICE SHIPPING LABEL FEE
Use of the Return Service label is available from Bixler Collegiate at an $8.00 fee to your customer account.
» SAFE SHOPPING GUARANTEE
Bixlercollegiate.com processes credit card transactions through a secure socket layer (SSL) provided by GoDaddy. In plain English, this means that your personal and credit card information is encrypted so that it cannot be intercepted and read as it travels through Internet space.
» MAKING A PURCHASE
Bixler Collegiate delivers orders within the United States. Available destinations are listed in the checkout process. We accept credit card payment through Visa, MasterCard, Discover, American Express and PayPal. Our staff is available to assist you with your order. Contact us at email@example.com for customer support. English is the only language available through our customer service. When your order is completed online, you will receive a confirmation of your order via email. We will process the order within 24 hours and notify you of shipment, etc. All ordinary communication regarding your order will be sent via email. Please be sure to provide us with a valid email address when creating or editing your account. It is vital for you to stay informed.
» ORDER STATUS
Upon completing your online order, we will confirm the order by email and update your account within 24 hours. You may login to your account at the "My Account" link in the top right corner of Bixler Collegiate to check the status of your order. You will also receive an email anytime the status of your order is revised. Login to check the order status of your outstanding purchases.
» SHIPPING & DELIVERY
Ground Shipping service within the Continental U.S. is FREE at Bixler Collegiate for all orders $100 or more. Ground pricing for orders less than $100 vary by destination. Freight and Priority Mail shipments are not included from the Free Shipping service. Standard shipping applies to shipments within the Continental U.S. For expedited shipping options, or for Freight service, shipping charges are calculated during checkout and are based on the size and weight of the product. We DO NOT ship to P.O. Boxes.
» RETURN SHIPPING CHARGES
Please ship your item back to Bixler Collegiate at your expense. A label is provided for UPS Ground service (where available) for an $8.00 fee. This fee will be charged to your account if it is used. The Return Service label is for your convenience and will help Bixler Collegiate process your exchange or refund. Please contact us via firstname.lastname@example.org prior to any return shipment. Once your request for exchange has been received and processed, it will ship back to you by ground service at no cost to you.
» MULTIPLE PRODUCT SHIPPING
Bixler Collegiate believes in offering you the widest selection of products available on our site. On occasion, an item on the site is only available through our vendor's warehouse. If such an item is in your order, we coordinate with the vendor to have the item(s) sent directly to you. This process reduces the time to delivery to you. When this occurs, you may receive multiple packages. Because shipping varies with each vendor, delivery times vary but are usually within 5-10 business days. There is never a need for you to contact the manufacturer; neither for shipment, returns, or exchanges.
» PRICING & AVAILABILITY
Bixler Collegiate works really hard to make sure that everything on the site is in stock, ready to ship, and priced appropriately. Bixler Collegiate does not warrant that the site will be error-free. Should a site error ever arise, we will fix it ASAP. Pricing and availability of products on the site and in our retail store are subject to change without notice and are at the discretion of Bixler Collegiate.
For orders made from within the United States, appropriate sales tax will be calculated based on the shipping destination.
» BULK ORDERS
Bixler Collegiate offers competitive pricing and a wide variety of styles to choose from. Please contact our Wholesale Division at Bixler Collegiate via email@example.com. For returns and exchanges on any bulk order there is a 15% restocking fee. Shipping back to Bixler Collegiate is paid for by the customer.
For all other queries or concerns, please contact firstname.lastname@example.org.